Lexus, the leading brand in the luxury automotive sector, continues to build on its exceptional track record by securing the top spot in the J.D. Power 2025 U.S. Initial Quality Study (IQS). This prestigious achievement underscores Lexus’ unwavering commitment to delivering outstanding vehicles that excel in performance, design, and flawless quality.
Lexus recorded the lowest rate among all brands included in the study, with 166 problems per 100 vehicles, solidifying its position as a leader in quality and reliability within the luxury car market. This superior performance comes at a time when the industry has seen only a slight improvement in overall quality, highlighting Lexus’ continuous efforts to maintain the highest standards.
The J.D. Power 2025 Initial Quality Study is based on the opinions of over 92,000 owners of new 2025 model-year vehicles, gathered after 90 days of ownership. Its results include a precise analysis of repair visits and customer voice surveys.
Lexus expressed its delight with these results and receiving such high recognition from J.D. Power. This reflects the dedication of the entire Lexus team, from engineers and designers to production and distribution teams, in delivering an unparalleled luxury ownership experience. It affirms that Lexus is steadily progressing towards its vision of exceeding customer expectations in everything it offers. Through this accolade, Lexus renews its perpetual commitment to pursuing perfection and reinforces its resolve for continuous innovation and providing the highest levels of quality and comfort to its customers worldwide. The study results showed that Lexus continues to offer a comfortable and hassle-free driving experience. Although the infotainment system category remains the biggest challenge for all car manufacturers globally, Lexus demonstrated remarkable superiority thanks to its intuitive and user-friendly system design, with a focus on using physical controls to reduce distraction and ensure safety while driving. It’s worth noting that Lexus factories around the world have been honored with “Gold Quality” awards from J.D. Power at the manufacturing level. Prominent among these are the Cambridge South plant in Ontario, Canada, the Georgetown plant in Kentucky, USA, and the Tahara plant in Japan, reflecting the global recognition of Lexus’ ongoing commitment to quality and innovation across all its manufacturing facilities worldwide.
