You may have recently made a decision to leave your corporate job to become a freelance associate or even for the braver, to start your own company. Inevitably, this will be an exciting time as you are now in “full control” of your daily schedule. Everyday you spend time on producing new products or sourcing…
Customer Service: The MOST Important Softskill
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service…
On-Boarding – The First Employee Training Initiative
Employee orientation is certainly not a new concept. Organizations have been using various levels of orientation for many years with varying degrees of success or return on investment. In recent years, orientation has been recognized as a key element in the lifecycle of employees and has been expanded to help bridge the gap between recruitment…
Guerrilla Marketing Principles
The term ‘guerrilla marketing’ was first introduced by Jay Conrad Levinson when he wrote a book on this topic and named it ‘Guerrilla Marketing’. It went on to become an international bestseller, with sales of over 20 million copies worldwide. Since then, the term has become widely popular and has been used in many text…
Training Tip: Keeping Trainees Engaged in Learning
Do you know how to engage mindsets, ask questions, involve people, contextualize content into areas more relevant to them and get them enthusiastic about training? What disengages students from learning? – Boring delivery of information. – An uninteresting subject. – Interesting but irrelevant topics. – Confusing information that requires too much work to clarify, so…
HR FOCUS: Are You Partnering With Your Business?
HR is still trying to position its function in the strategic platform and the goal is to become more than just `a supporting function`. HR function’s main goal should be to move business from where it’s today to where it should be, while using its biggest assets PEOPLE! Either you work as a specialist such…
3 Pitfalls to watch in Communicating Training across Cultures
Delivering training can be challenging to those that understand us, but if you are like me and have a thick kiwi (New Zealand) accent, it can be even more challenging. On top of this in a multi-cultural melting pot such as Dubai, where employees are often from international locations, and may have been here either…
Training is NOT Development
There is no doubt that in today’s fast changing work environments and markets, workforce development is crucial for both organizations and employees success and survival. This is reflected in the increased budgets and spending on employee’s development and training across government, federal and private organizations in the Middle East region. However, even with higher spending,…
Motivating Your Employees
All managers, team leaders and supervisors know that the most difficult time consuming task they have is to motivate their staff. We all apply different motivation techniques and theories. Allow me to list the most common ones for those who don’t know them: 1-Job Design: A-Job Simplification. B-Job Enlargement. C-Job Rotation. D-Job Enrichment. 2-Rewards. 3-Employee…
Applying Competency Development on Organizational Performance
Today, organizations are facing a myriad of challenges; high employee turnover rates, shortage of skilled resources, technological changes, and the ever increasing pressure of global competition. In this kind of business environment, how does an organization remain competitive and expand its business? The successful organizations recognize that its ability to produce results depends primarily on…