Yellow.ai launches Analyze to elevate CX automation with deeper conversational insights and self-learning capabilities

Yellow.ai, a global leader in AI-first customer service automation, today announced the launch of Analyze, a groundbreaking solution designed to improve bot interactions with in-depth conversational insights and advanced self-learning capabilities. Powered by an in-house LLM model, Analyze reduces ticket volume by 30% and boosts containment rates by 10%. Traditional automation platforms provide limited insights, […]

Transformational opportunity of AI on ICT jobs report

AI-Enabled ICT Workforce Consortium–led by Cisco (NASDAQ: CSCO) with industry leaders Accenture, Eightfold, Google, IBM, Indeed, Intel, Microsoft and SAP, along with key advisors–released its inaugural report, “The Transformational Opportunity of AI on ICT Jobs.”  The leading technology companies collaborated to develop a comprehensive report which examines AI’s impact on 47 ICT roles across seven […]

Zain KSA appoints Eng. Saad Abdulrahman Al-Sadhan as acting CEO

Zain KSA, the leading telecom and digital services provider, announced the appointment of Eng. Saad bin Abdulrahman Al-Sadhan as the company’s Acting CEO, effective from Tuesday, August 13, 2024 as the announced statement in Saudi Stock Exchange “Tadawul”. Eng. Al-Sadhan brings over 20 years of expertise in telecommunications, information technology, and digital services. At Zain […]

E& enterprise launches AI-powered Utility Co-Pilot on Microsoft Marketplace

e& enterprise today announced the launch of its Utility Co-Pilot, an innovative utility virtual assistant, now available in the Microsoft Marketplace. This cutting-edge solution leverages Generative AI (GenAI) and advanced data management techniques to revolutionise utility management, offering unprecedented efficiency, transparency, and customer satisfaction. The e& enterprise Utility Co-Pilot seamlessly integrates AI into existing infrastructure, […]

Dubai Government Human Resources Department launches a new form of Youth Council

Dubai Government Human Resources Department (DGHR) has announced the launching of the Department’s Youth Council with a new vision for its working mechanism to reinforce the youth leadership and creativity in the human resources sector in the emirate. The announcement was made, during an interactive session held under the theme ‘Youthful Insights’ which had the […]

VeriEstate to debut as Dubai’s premier proptech startup with groundbreaking inspection and listing platform

VeriEstate, a Dubai-based proptech startup, is set to transform the real estate industry with its innovative all-in-one property assessment platform. Registered with the DIFC Innovation Hub, the largest innovation ecosystem in the region, VeriEstate aims to become a one-stop solution for all aspects of real estate, leveraging cutting-edge technology to enhance transparency and efficiency in […]

NOW Money announces new strategic partnerships with Commercial Bank International and Network International

NOW Money, a leading fintech that provides banking and payroll solutions to the underbanked migrant population in the Middle East, today announces its new strategic partnerships with Commercial Bank International (CBI) and Network International (Network).  These agreements mark a significant milestone in NOW Money’s mission to provide accessible and inclusive financial services to the underserved […]