There is “Black” and there is “White”, and there are 50 shades of grey in between. Where do you stand? Do you know what shade you are? Is the shade where you think you are in the same shade as where others believe you are in? What makes some people shadier, lighter or darker in […]
Working as a management consultant is not only about applying standards and implementing frameworks, it is mainly about change management. I will tell you why. When a consultant applies standards for whatever the reason was, he/she changes the status quo of this specific organization, hence changing the current situation. That means going through a challenge, […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
“There is no limit to the amount of good you can do if you don’t care who gets the credit.” – Ronald Reagan Employees want to be recognized for their hard work and rewarded for it. In some ways it seems elementary to need a medal, but the truth is, we never outgrow wanting and needing […]
The difference in behavior between the way an employee treats the customer and an employee interacts with team members can be vastly different. They may display the utmost courtesy in customer service, the friendliness you wish for, the radiating and beautiful smile, the “Yes I Can” attitude, and so on… only to later step out […]
When it comes to discussing or studying factors and dynamics affecting team building in a corporate context, we come across many models and theories, most of which may be very effective in their own right as they are either based on research, personal experiences, or observations of the one who presents them. Similarly, I had […]
This article is not going to share any secrets of success or business models etc. While writing this I recapped my discussions, discussions held in the recent past with a number of my colleagues, juniors, peers and seniors. There were some common points which were discussed by many, one of them was boss management and […]
In the roughly 30 years since the first commercial internet browser was created, “being digital” has become the mantra for business survival. Digital efforts have been proliferating greatly as companies work to catch up with technological innovation—and COVID-19 massively accelerated the pace. Yet, despite having put so much energy and investment into digitizing, most companies […]
Tell us about yourself and your background and your journey to founding UniHawk. I always wanted to travel outside of India to study overseas. Taking up a job at a call-centre to overcome the financial challenges, while at the same time honing my English language skills, I earned a scholarship to pursue my higher studies […]
OpenAI that announced ChatGPT, the viral AI-powered chatbot that can write essays, emails, poems and even computer code is making waves in the news. In the same context, Colin Crowley – CX Advisor for Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses has offered some exclusive thoughts on how chatbots […]
