CUBEX Connected Business Suite, an award winning real time visualization, automation, and reporting tools. CUBEX Connected Business Automation, allows to select the right person to perform the task, ultimately have the biggest impact on productivity. CUBEX includes examples to best performance scenario, and guide to team synergy. CUBEX Business Automation Suite mission is redefining daily (workload) to daily (opportunity) for information’s mining, enhancements, business upgrades. A tight business process, leads organization towards informed decisions. CUBEX Contact Center is an integrated set of interactive voice, Workflow& workforce management, and CRM applications, built towards better customer service, best team optimization, and forecasting future business, for customer oriented organizations, within multimedia, multichannel communications, to achieve quality service delivery, certified by CMMI standards. CUBEX Contact Center is built to use daily interactions, as business intelligence, and management tool, to detect company treasures, delight customers, enhance productivity & improve competitive edge. CUBEX Contact Center Combines applications, for Interactive Voice Response, Call Steering via Speech Recognition, Text to Speech functionality, Automatic Call Distribution, Skill-Based Routing, Call Recording, Call Classification, Real Time monitoring & Reporting, Real-time Analytics, Performance indicators, Immediate Corrective Actions, Automatic Dialers, Unified Communications ( SMS, Fax, email, Social,…) Customer Service & Marketing Management. You can fully supervise to call center activities, and listen to recorded calls from your head office, and import instantly filtered summary and detailed reports, agent evaluation, through web based or mobile application. MAIN TELECOM enables new business opportunities for commercial entities, more security and more competitive edge for SMEs. High traffic retail companies, Governmental organizations, and international Banks depend on Our platforms to maximize return on investment, with single point of Contact, Analyze, and Upgrade.