I interviewed Samer Abdel Kader, Head of SEI Investments Middle East on their latest advances in End of Service Benefits, an important strategy to research in order to recruit and retain employees. Tell us your name and what you do I joined SEI Investments back in April 2013 and I am currently heading the firm’s […]
Hospitality training methods will have to change because there is a growing trend amongst small hotel groups and independent hotels to move away from the pervasive, traditional, mechanical, and emotionless SOP-Customer Satisfaction guest experience. Over the coming years the focus of hotels will be more and more on the energy of the guest experience and […]
If you were under the impression that managing people is one of the easy parts of your job, you are totally mistaken. In real life, not everyone is dedicated, hard working, consistent in development, and not everyone exhibits immense talent. Surveys have revealed that these type of people are found in abundance in offices across […]
In today’s fast paced world where everything is done on the go, pre-packaged education that allows students to learn what they need when they want doesn’t sound that unrealistic. In fact, as ICT technologies continue to converge and digital content producers churn out online learning material in abundance, mobile universities may well be the reality […]
In 1998 Lars Kolind was appointed the new CEO of Oticon, a hearing care company based in Denmark. At that time Oticon was struggling in the market, paying back for the strategical mistakes they had made in the 1980s. After managing financial problems, in 1991 Kolind changed the company by designing and implementing the so-called […]
When you talk about ‘Change Management’ or even an ‘Introduction of Change’, all you hear is positivity from people – atleast at face value. You will hear that ‘more can be achieved if this change is implemented’ or ‘accomplishments are on their way with this change’. Even though that they all admire the change you […]
We continue to stress on metrics that provide evaluation of learning devised against a set of learning outcomes. We need to rethink with a focus on value as compared to learning as a key target. Experts characterize ‘Learning Analytics’ as the measurement, collection, analysis and reporting of data about learners and their contexts, for purposes […]
One of the key areas of management for any manager, be it functional or project manager, is stakeholder management. The rationale for mentioning only functional and project manager is the fact that all that a business or an organization does could be classified into operations (or business-as-usual) and projects (agents for incorporating change or transformation). […]
There is “Black” and there is “White”, and there are 50 shades of grey in between. Where do you stand? Do you know what shade you are? Is the shade where you think you are in the same shade as where others believe you are in? What makes some people shadier, lighter or darker in […]
If Culture (with a capital C, to differentiate it from the culture – lower-case c – of any organization) is the framework that describes a person’s fundamental beliefs, then it must be real. However, if Culture is variable, can it be anything other than an excuse for a person’s actions? We know that an organization […]
