Frontline Managers form the Leadership periphery of the organization and are always called upon to lead teams to success. Their designations vary and may include area managers, store managers, site supervisors, line-leaders, departmental heads, etc. Whatever the title or designation may be, Frontline Managers direct almost two-thirds of the workforce responsible for production, sales and […]
Having lived through the era when HR was still personnel, a minor division of the accounts department, and seen the huge changes in technology and attitudes in HR since the 70’s, I find myself struggling with the realities of Talent Management in the Middle East. Let me say that I am huge fan of personal […]
Changing a person is a long process, but it pays off well if you are patient enough, or you are working as a trainer. Today, I was conducting an interview for a new trainer to join the training team, which is a normal part of my job. The young man had a modest experience in […]
Ever had one of those days? You know, when the phone, the magazines, and your email seem to be constantly clamouring for your attention, and everybody in town is trying to get your time and money? When all you wanted was a trusted supplier to guide you the most relevant solution, preferably without you having […]
Tell us more about what you do? Reach is the first structured mentoring programme for women in the UAE and the first non-profit organisation to be registered at the Dubai International Financial Centre (DIFC). As a non-profit mentoring programme, Reach is provided to eligible mentees at no cost, to give aspiring female professionals access to […]
In my first training a few years ago, I felt the huge difference between being a trainer and a trainee. Later on, I knew, after delivering number of courses, that each trainee has his/her own perceptions, motivations, needs and expectations of the course subject and even the trainer delivering the course. Usually attendees receive an […]
I interviewed Samer Abdel Kader, Head of SEI Investments Middle East on their latest advances in End of Service Benefits, an important strategy to research in order to recruit and retain employees. Tell us your name and what you do I joined SEI Investments back in April 2013 and I am currently heading the firm’s […]
Hospitality training methods will have to change because there is a growing trend amongst small hotel groups and independent hotels to move away from the pervasive, traditional, mechanical, and emotionless SOP-Customer Satisfaction guest experience. Over the coming years the focus of hotels will be more and more on the energy of the guest experience and […]
If you were under the impression that managing people is one of the easy parts of your job, you are totally mistaken. In real life, not everyone is dedicated, hard working, consistent in development, and not everyone exhibits immense talent. Surveys have revealed that these type of people are found in abundance in offices across […]
In today’s fast paced world where everything is done on the go, pre-packaged education that allows students to learn what they need when they want doesn’t sound that unrealistic. In fact, as ICT technologies continue to converge and digital content producers churn out online learning material in abundance, mobile universities may well be the reality […]
