If you were under the impression that managing people is one of the easy parts of your job, you are totally mistaken. In real life, not everyone is dedicated, hard working, consistent in development, and not everyone exhibits immense talent. Surveys have revealed that these type of people are found in abundance in offices across […]
In today’s fast paced world where everything is done on the go, pre-packaged education that allows students to learn what they need when they want doesn’t sound that unrealistic. In fact, as ICT technologies continue to converge and digital content producers churn out online learning material in abundance, mobile universities may well be the reality […]
In 1998 Lars Kolind was appointed the new CEO of Oticon, a hearing care company based in Denmark. At that time Oticon was struggling in the market, paying back for the strategical mistakes they had made in the 1980s. After managing financial problems, in 1991 Kolind changed the company by designing and implementing the so-called […]
When you talk about ‘Change Management’ or even an ‘Introduction of Change’, all you hear is positivity from people – atleast at face value. You will hear that ‘more can be achieved if this change is implemented’ or ‘accomplishments are on their way with this change’. Even though that they all admire the change you […]
We continue to stress on metrics that provide evaluation of learning devised against a set of learning outcomes. We need to rethink with a focus on value as compared to learning as a key target. Experts characterize ‘Learning Analytics’ as the measurement, collection, analysis and reporting of data about learners and their contexts, for purposes […]
One of the key areas of management for any manager, be it functional or project manager, is stakeholder management. The rationale for mentioning only functional and project manager is the fact that all that a business or an organization does could be classified into operations (or business-as-usual) and projects (agents for incorporating change or transformation). […]
There is “Black” and there is “White”, and there are 50 shades of grey in between. Where do you stand? Do you know what shade you are? Is the shade where you think you are in the same shade as where others believe you are in? What makes some people shadier, lighter or darker in […]
If Culture (with a capital C, to differentiate it from the culture – lower-case c – of any organization) is the framework that describes a person’s fundamental beliefs, then it must be real. However, if Culture is variable, can it be anything other than an excuse for a person’s actions? We know that an organization […]
Working as a management consultant is not only about applying standards and implementing frameworks, it is mainly about change management. I will tell you why. When a consultant applies standards for whatever the reason was, he/she changes the status quo of this specific organization, hence changing the current situation. That means going through a challenge, […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
