When I arrived at the CSP Group ME offices in Dubai, I wasn’t expecting to be greeted with such warmth. But that’s exactly what happened when Lisa van der Watt, the company’s relocation manager, welcomed me with her signature South African friendliness and a cup of coffee that could rival any Cape Town café.
“You must be exhausted from the Dubai traffic!” she laughed, immediately putting me at ease. It’s this personal touch that has made Lisa an invaluable asset to countless families and professionals making the leap to life in the UAE.
Fresh off their rebrand from CBD to CSP Group ME, the company is riding a wave of growth in the region’s booming relocation sector. I sat down with Lisa to talk about everything from visa nightmares to finding the perfect vet, and why a good relocation manager might just be your sanity’s best friend.
Tell us about yourself and what it is you currently do.
Twenty-two years I have been in Dubai! Sometimes I can’t believe it myself. I’m originally from Port Elizabeth – or Gqeberha as we’re supposed to call it now, though old habits die hard! Back in 2003, I was young, adventurous, and I landed a job with Emirates – talk about diving into the deep end of Dubai life! I thought, “I’ll work for the airline for a year, see the world a bit, then head home.”
Famous last words! One year turned into two, turned into five, and here I am over two decades later with a cat, a dog, and an apartment I can’t imagine leaving. Dubai has this way of getting its hooks into you.
Currently, I’m the relocation manager at CSP Group ME. I help individuals, families, and businesses navigate the complexities of moving to and settling in the UAE. Every day is different – one moment I’m helping someone understand visa requirements, the next I’m recommending the best vet for someone’s anxious pet or helping a family find the perfect neighbourhood for their needs.
What services does CSP Group provide?
We’ve evolved significantly from our CBD days. CSP Group ME is now a comprehensive service provider that goes way beyond just basic company setup. We handle business formation and licensing, of course, but we also provide visa and immigration services, PRO services, corporate structuring, employer of records services and compliance support.
But what really sets us apart is our relocation services. We don’t just process paperwork – we help people build lives here. That includes everything from finding housing and schools to setting up bank accounts and even helping locate trusted service providers like doctors, vets, and household help. We’re essentially a one-stop shop for anyone looking to establish themselves or their business in the GCC.
What is the biggest frustration facing companies looking to relocate to the UAE, and how does CSP Group help?
The number one frustration? Expectations versus reality. People watch Dubai Instagram reels and think it’s all brunches and beach clubs. Then they arrive in August, their shipment is delayed, they can’t figure out how to get internet connected, and suddenly it’s not so glamorous!
The bureaucracy can be overwhelming, especially coming from countries with different systems. I still remember my first experience trying to get my liquor license in 2003 – it was like a treasure hunt! Things are much easier now, but there’s still a learning curve.
For companies specifically, it’s often the complexity of regulations and the time everything takes. They expect things to move at the pace they’re used to back home, but each country has its own rhythm.
We help by providing what I call the “hand-holding without the judgment” approach. I’ve been here 22 years. There’s literally no question that surprises me anymore. “Can I bring my emotional support peacock?” (True story!) “Where can I find biltong for my homesick dog?” (Also true!)
We connect with clients before they arrive, have honest conversations about what to expect, and create realistic timelines. Once they’re here, my team and I become their Dubai encyclopaedia. Just this week, I’ve helped someone figure out the Salik system, explained why they can’t get certain medications over the counter, found a South African butcher for another client, and mediated between a tenant and landlord about AC maintenance.
What should entrepreneurs & business owners consider before starting the business setup process in the UAE?
First, understand that the UAE business landscape is unique. You need to decide between mainland and free zone setup – each has its pros and cons depending on your business type and target market.
Budget more than you think – it’s not just the license fees. There are visa costs, office requirements, sponsorship fees, and various deposits. I tell people to budget for three months of feeling like money is flying out of their wallet.
Also, be patient with the process. Getting all approvals can take time, and trying to rush things usually backfires. And please, get proper advice early! I’ve seen too many people try to DIY their setup based on outdated blog posts, only to face complications later.
Most importantly, consider your long-term plans. Are you planning to hire locally? Will you need to access the local UAE market? Do you plan to expand to other GCC countries? These decisions affect which type of license and setup you should choose.
What is your most popular service right now?
Without a doubt, it’s our comprehensive relocation packages for families. Since COVID, we’ve seen a massive shift in who’s moving here. It’s no longer just single expats, it’s entire families relocating, often with multiple generations.
These packages include everything from the initial visa processing to school searches, home search assistance, pet relocation, and what I call “soft landing” services – helping them set up utilities, find their tribe, understand the healthcare system. Parents especially love that we can recommend everything from paediatricians to tennis coaches.
Why is the UAE an ideal place for businesses to set up right now?
The growth here is phenomenal. The UAE has positioned itself as a global hub – it’s not just about oil anymore. We’re seeing massive investments in technology, renewable energy, tourism, and financial services. The infrastructure is world-class, and the government actively supports business growth with initiatives like golden visas and reduced restrictions.
The location is unbeatable – you’re perfectly positioned between East and West. A business here can easily serve markets in Asia, Africa, and Europe. Plus, the tax environment is very attractive for many businesses.
But beyond the practical advantages, there’s an energy here that’s hard to describe. It’s a place where ambitious people come to make things happen. The networking opportunities are incredible – where else can you have Lebanese food for lunch, attend a tech conference with people from 40 different countries, and end your day watching the sunset from a rooftop bar with friends from every continent?
What are your top tips for settling in post-move?
First, get your documents sorted properly. I don’t care if it seems excessive – get everything attested. Birth certificates, degree certificates, marriage certificates if applicable. Even after 22 years, I’m still amazed by how many people think they can “sort it out when they get here.” No, you can’t!
Second, budget more than you think. Everyone underestimates the setup costs. It’s not just rent – it’s deposits, DEWA connections, internet setup, buying a car or figuring out transport, stocking your kitchen from scratch. I tell people to budget for three months of feeling like money is flying out of their wallet.
Third, if you have pets, start their paperwork NOW. The amount of people who think they can just show up with Fluffy… Your pet needs specific vaccines, tests, permits. Some breeds aren’t allowed. Some countries have easier export processes than others. Don’t leave it to the last minute.
And honestly? Manage your expectations. Dubai is amazing, but it’s not perfect. You’ll have frustrating days. You’ll miss home. That’s normal and okay.
How can newly relocated expats embrace the rich and diverse cultural tapestry in the UAE?
Say yes to everything in your first six months! When someone invites you to a majlis, go. When there’s a cricket match your Indian colleagues are watching, join them. When your Lebanese neighbor invites you for dinner, accept.
Dubai’s diversity is its superpower. Last month alone, I helped families from Nigeria, South Korea, Portugal, and Chile. Each brings their own culture, food, traditions. The beauty is how it all blends together here.
Join clubs based on your interests, not just your nationality. The book clubs, sports groups, hobby communities – they’re all wonderfully mixed. Use the Dubai Social Survival Kit I give all my clients: apps to download, Facebook groups to join, regular events worth checking out.
Also, be respectful and curious about Emirati culture. Visit the Sheikh Mohammed Centre for Cultural Understanding, celebrate National Day, try Emirati food. You’re a guest in this country – embrace that with gratitude and openness.
What are your goals as a company?
CSP Group ME is focused on becoming the most trusted partner for anyone looking to establish themselves in the UAE, whether that’s businesses or individuals. We want to move beyond being just service providers to being true partners in our clients’ success.
We’re expanding our digital capabilities to make processes smoother while maintaining that personal touch that sets us apart. We’re also growing our team of specialists to cover more industries and nationalities – having someone who speaks your language and understands your specific challenges makes a huge difference.
Personally, I want to continue building our reputation as the company that truly cares. When someone thinks about moving to the UAE, I want them to think “Call CSP Group ME first” because they know we’ll take care of them like family.
How can readers connect with you and find out more about CSP Group?
The best way is through our website at www.cspgroupme.com where you can find detailed information about all our services and read client testimonials. For specific inquiries, email us at enquiries@cspgroupme.com – I personally review many of these emails to ensure people get the help they need.
We’re also active on LinkedIn and Instagram where we share tips, updates about UAE regulations, and success stories from our clients. And honestly? If someone’s thinking about making the move, tell them to reach out directly. After 22 years, I’ve pretty much seen it all. And if I haven’t? Well, that’s what makes this job interesting!
As our interview wrapped up, Lisa insisted on sharing her favourite hidden gems in Dubai – the best spot for sundowners where “tourists never go,” the Egyptian grocer who stocks the best feta, and the mobile vet who makes house calls for anxious pets. It’s this encyclopaedic knowledge combined with genuine warmth that makes her invaluable to anyone navigating the complexities of relocating to the UAE.
In a city known for its transient nature, Lisa van der Watt has become a permanent fixture – a South African expat who’s made Dubai home and now helps others do the same, one visa, one pet import permit, and one restaurant recommendation at a time.
For more information about CSP Group ME and their relocation services, visit www.cspgroupme.com or email enquiries@cspgroupme.com
