Shaimaa Mogahed

http://www.shaimaamogahed.com

Shaimaa Mogahed, a certified creative trainer, a six sigma black belt & a COPC RC. During the day time, Shaimaa has a full time job as a training section head, with 9 years of experience in contact center operations and training, Shaimaa is a contact center Ninja who leads a small team of 30 trainers in Egypt’s largest contact center. Outside the working hours, Shaimaa likes to blog about what inspires her, what she thinks is useful, entertaining or both