Nearly sixty years ago, Donald Kirkpatrick developed the now ubiquitous four-level training evaluation model. The four levels were: reaction, learning, behavior, and results. Each level increased in complexity from a measurement standpoint, while providing even richer information about the value and impact of training programs. Other theorists have since suggested adding a fifth level, such […]
Think about the last time you ventured out to buy yourself an electronic device, home appliance or vehicle … what were the key things you factored into your decision making process? •Purpose •Cost comparison •Features •And lastly, warranty or durability In short, you would eventually seek out the option with the best quality and hope […]
In a world that judges based mainly upon individual performance, most of today’s performance measurement tools are catered toward individuals not teams. But in the real world – in the working world- the world in which we live, things generally get done (or don’t) by teams. American businessman Sam Walton, who founded Walmart and Sam’s […]
THE DILEMMA The meeting room buzzed with sounds of feverish optimism. Recently purchased software to streamline the HR-related functions within the organization was yielding positive results. Everyone grew quiet as the CEO entered the room with the HR Director to address other members of the senior management. The solemn expression on his face foretold the […]
More and more we see the urgency to change our habits and behaviours to save our planet. Unfortunately, human beings are greedy and selfish. To create a change, we need to see how it will benefit us before benefiting others. The way we live is unsustainable! We know that our behaviours as producers and consumers […]
In recent HR training programs that I have conducted throughout the EMEA region, one topic that seems to dominate discussions and problem analysis revolves around internal team development and promotional opportunities, and the impact that managers have in either supporting or discouraging such activities. Organizational work teams are stronger when they are more diverse, from […]
In today’s competitive environment, organizations are now, more than ever, becoming vigilant regarding expenditures, especially in regard to typical “overhead” items. In the past, it was common practice to have training and development programs be one of the first to fall under the budget ax, with the understanding that such initiatives could easily be integrated […]
“Coaching is the art of facilitating the performance, learning and development of another.” Myles Downey, the author of ‘Effective Coaching’ encompasses very well, the developmental process that an individual takes when coaching another person. Coaching is a tool that has now become part of the key components of any toolkit for learning and development, organizational […]
You may have recently made a decision to leave your corporate job to become a freelance associate or even for the braver, to start your own company. Inevitably, this will be an exciting time as you are now in “full control” of your daily schedule. Everyday you spend time on producing new products or sourcing […]
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
