In recent HR training programs that I have conducted throughout the EMEA region, one topic that seems to dominate discussions and problem analysis revolves around internal team development and promotional opportunities, and the impact that managers have in either supporting or discouraging such activities. Organizational work teams are stronger when they are more diverse, from […]
In today’s competitive environment, organizations are now, more than ever, becoming vigilant regarding expenditures, especially in regard to typical “overhead” items. In the past, it was common practice to have training and development programs be one of the first to fall under the budget ax, with the understanding that such initiatives could easily be integrated […]
“Coaching is the art of facilitating the performance, learning and development of another.” Myles Downey, the author of ‘Effective Coaching’ encompasses very well, the developmental process that an individual takes when coaching another person. Coaching is a tool that has now become part of the key components of any toolkit for learning and development, organizational […]
You may have recently made a decision to leave your corporate job to become a freelance associate or even for the braver, to start your own company. Inevitably, this will be an exciting time as you are now in “full control” of your daily schedule. Everyday you spend time on producing new products or sourcing […]
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
Employee orientation is certainly not a new concept. Organizations have been using various levels of orientation for many years with varying degrees of success or return on investment. In recent years, orientation has been recognized as a key element in the lifecycle of employees and has been expanded to help bridge the gap between recruitment […]
The term ‘guerrilla marketing’ was first introduced by Jay Conrad Levinson when he wrote a book on this topic and named it ‘Guerrilla Marketing’. It went on to become an international bestseller, with sales of over 20 million copies worldwide. Since then, the term has become widely popular and has been used in many text […]
Do you know how to engage mindsets, ask questions, involve people, contextualize content into areas more relevant to them and get them enthusiastic about training? What disengages students from learning? – Boring delivery of information. – An uninteresting subject. – Interesting but irrelevant topics. – Confusing information that requires too much work to clarify, so […]
HR is still trying to position its function in the strategic platform and the goal is to become more than just `a supporting function`. HR function’s main goal should be to move business from where it’s today to where it should be, while using its biggest assets PEOPLE! Either you work as a specialist such […]
Delivering training can be challenging to those that understand us, but if you are like me and have a thick kiwi (New Zealand) accent, it can be even more challenging. On top of this in a multi-cultural melting pot such as Dubai, where employees are often from international locations, and may have been here either […]
