It’s an interesting observation – “10% of conflicts are due to the difference in opinion and 90% are due to the wrong tone of voice.” In today’s organizations with employees from multi-cultural backgrounds, there are bound to be misunderstandings and inevitably conflicts will raise their ugly head now and then. As a manager, you will […]
As in any personal relationship, lack of trust and confidence in a leader and in an organization leads to a lack of commitment from employees, underperforming staff and failed objectives. There are two issues to deal with concerning trust and confidence: 1. Trust in the organization Trust in the organizations objectives is crucial; as a […]
In today’s business life, talking about motivation is as basic as talking about management. All leaders/managers of all levels know quite well the immensity of having a workforce motivated and ready to do the job. It is most likely that you will find motivated and competent caliber mentioned as an important milestone in the statement […]
You ask me how I am doing. I respond, I am doing great! By that time, you have already moved on and didn’t even hear my reply! This is a BIG issue we have in our societies and in our organizations! We do not have the time to listen to the answers for the questions […]
Why are performance appraisals an important management tool? Performance appraisals communicate organization and department goals, build stronger worker relationships, improve productivity, identify poor/marginal performers, identify the employee’s general training needs and they support HR decisions (promotions, raises etc). For the employee, the benefits of performance appraisals are just as great. Each individual employee’s accomplishments are […]
Are you considering using training as a good tool to drive change, and wondering if it really is worth the time and money? A change process first of all requires management endorsement and continuous communication. In addition, training may be a good tool. Based on 10 years of experience with international companies on changes in […]
Frontline Managers form the Leadership periphery of the organization and are always called upon to lead teams to success. Their designations vary and may include area managers, store managers, site supervisors, line-leaders, departmental heads, etc. Whatever the title or designation may be, Frontline Managers direct almost two-thirds of the workforce responsible for production, sales and […]
Changing a person is a long process, but it pays off well if you are patient enough, or you are working as a trainer. Today, I was conducting an interview for a new trainer to join the training team, which is a normal part of my job. The young man had a modest experience in […]
One of the key areas of management for any manager, be it functional or project manager, is stakeholder management. The rationale for mentioning only functional and project manager is the fact that all that a business or an organization does could be classified into operations (or business-as-usual) and projects (agents for incorporating change or transformation). […]
Working as a management consultant is not only about applying standards and implementing frameworks, it is mainly about change management. I will tell you why. When a consultant applies standards for whatever the reason was, he/she changes the status quo of this specific organization, hence changing the current situation. That means going through a challenge, […]
