Why are performance appraisals an important management tool? Performance appraisals communicate organization and department goals, build stronger worker relationships, improve productivity, identify poor/marginal performers, identify the employee’s general training needs and they support HR decisions (promotions, raises etc). For the employee, the benefits of performance appraisals are just as great. Each individual employee’s accomplishments are […]
Do you know that you can communicate your feelings and attitudes to others without even speaking? How you sit, stand, and conduct yourself physically is your body language. You send messages you may not be aware of. Your body language impacts the perceptions everyone you meet has of you and can make or break a business […]
Having good presentation skills is key to keeping learners engaged and focused, to aid learners in retaining information and to deliver your training in the best way possible. Here are some top tips for delivering a knockout presentation: Tip 1: When preparing your presentation, think about POPTA: P – Purpose – Why are you delivering the […]
When leading a group training session, what do you do to break the ice at the beginning of the day to get participants actively involved and in the right frame of mind for learning? Tip 1: On the first day make sure your icebreaker activity involves self-introductions. A great question to ask is: Share a […]
Unless you plan to hide in your house 24/7, you’re going to have to deal with criticism. But make no mistake: even if you stay in your house, you’re still going to be criticized; you just won’t know about it. Criticism is a part of life. Unfortunately, the more significant your accomplishments, the more criticism […]
No matter who you are, you’ll eventually experience struggles with reaching an agreement with someone. Disagreements in your personal life or inability to reach consensus at work will occur occasionally. How do you perform when it comes to negotiating a solution to a vexing issue? These tips can help strengthen your negotiating skills: Find common […]
Implementation of Cluster-based Learning Plans in a Lighting Equipment Manufacturing company. Background: The organization being referred to is a large manufacturer of electronic products for the lighting industry. Started in the early 1990s, the company has scaled and diversified very quickly, especially in the last decade. With a workforce of about 5000 spread across multiple […]
New Year is fast approaching and this is the time when lots of people set goals commonly known as New Year’s Resolutions. According to research losing weight, getting organized and financial gains were the top 3 New Year’s Resolutions in recent years. The sad part of this research revealed that only 8% of people who […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
November 22nd marks the Lebanese Independence Day. This small country that I call home has been through a lot in its young existence. Wars were waged, innocent people have died and people are constantly praying to see the light at the end of the tunnel. But, you’ll always find Lebanese citizens expressing their love for […]
