What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
Do you find difficulty in hiring skilled workers? Or, maybe your organization is not performing effectively due to a huge skills gap. I believe skilful talents are hard to find and manage. They are difficult to find because new technologies move at a very fast rate and require new skills that schools don’t teach. Very […]
People generally tend to focus on attending or developing their skills on concepts relating to knowledge or business acumen. However, what we fail to realise is that the most powerful skill to develop in oneself is Soft Skills. Soft skills is a sociological term relating to a person’s “EQ” (Emotional Quotient), the cluster of personality […]
Employers want to select, retain and promote individuals who are dependable, resourceful, ethical and good communicators. Gone are the days when possessing a degree or high technical abilities would act as a gateway to a dream job. Today, demanding employers want more from employees than knowledge and experience. While these “hard skills” can make a […]
Some cities in our part of the world can sweep you off your feet: Beirut reins you in with its mosaical chaos; Cairo charms you with its sea of smiles; Istanbul is magnetic with its spectacular culture; and Medina soothes you with its ambient spirituality. But Dubai? Dubai strikes you with its unparalleled ambition. In […]
Success is a relevant thing, but there is no doubt about one other thing, that the most successful people in life are the ones with the most empathy. Empathy is the art of putting yourself in other people’s shoes. You get to see what they see, and feel what they feel. This doesn’t mean that […]
Do you know that you can communicate your feelings and attitudes to others without even speaking? How you sit, stand, and conduct yourself physically is your body language. You send messages you may not be aware of. Your body language impacts the perceptions everyone you meet has of you and can make or break a business […]
Hundreds and hundreds of articles are written about communication. In almost every soft skills training, no matter what topic we’re discussing, communication is addressed. Is communication overly communicated as a topic? The answer is a definite NO. Why? I believe lack of effective communication is still the number one reason for most of the problems […]
It was a windy May afternoon in 1954 at Oxford. A far bigger crowd than would normally have been seen at the university’s stadium gathered there because word had gone round lecture halls, coffee shops, pubs and places that something historical was going to happen. An attempt was to be made on the four-minute mile […]
Having good presentation skills is key to keeping learners engaged and focused, to aid learners in retaining information and to deliver your training in the best way possible. Here are some top tips for delivering a knockout presentation: Tip 1: When preparing your presentation, think about POPTA: P – Purpose – Why are you delivering the […]
