Implementation of Cluster-based Learning Plans in a Lighting Equipment Manufacturing company. Background: The organization being referred to is a large manufacturer of electronic products for the lighting industry. Started in the early 1990s, the company has scaled and diversified very quickly, especially in the last decade. With a workforce of about 5000 spread across multiple […]
New Year is fast approaching and this is the time when lots of people set goals commonly known as New Year’s Resolutions. According to research losing weight, getting organized and financial gains were the top 3 New Year’s Resolutions in recent years. The sad part of this research revealed that only 8% of people who […]
Why are performance appraisals an important management tool? Performance appraisals communicate organization and department goals, build stronger worker relationships, improve productivity, identify poor/marginal performers, identify the employee’s general training needs and they support HR decisions (promotions, raises etc). For the employee, the benefits of performance appraisals are just as great. Each individual employee’s accomplishments are […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
November 22nd marks the Lebanese Independence Day. This small country that I call home has been through a lot in its young existence. Wars were waged, innocent people have died and people are constantly praying to see the light at the end of the tunnel. But, you’ll always find Lebanese citizens expressing their love for […]
When leading a group training session, what do you do to break the ice at the beginning of the day to get participants actively involved and in the right frame of mind for learning? Tip 1: On the first day make sure your icebreaker activity involves self-introductions. A great question to ask is: Share a […]
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
Do you find difficulty in hiring skilled workers? Or, maybe your organization is not performing effectively due to a huge skills gap. I believe skilful talents are hard to find and manage. They are difficult to find because new technologies move at a very fast rate and require new skills that schools don’t teach. Very […]
People generally tend to focus on attending or developing their skills on concepts relating to knowledge or business acumen. However, what we fail to realise is that the most powerful skill to develop in oneself is Soft Skills. Soft skills is a sociological term relating to a person’s “EQ” (Emotional Quotient), the cluster of personality […]
Employers want to select, retain and promote individuals who are dependable, resourceful, ethical and good communicators. Gone are the days when possessing a degree or high technical abilities would act as a gateway to a dream job. Today, demanding employers want more from employees than knowledge and experience. While these “hard skills” can make a […]
