Are you on the journey of creating a regional or global service brand and want to support your outlets in having a consistent brand experience, strong service level and unique culture? Then a Group Guideline and Training Programme may be a great solution for you. This article explores the value of a Group Program within […]
In today’s business life, talking about motivation is as basic as talking about management. All leaders/managers of all levels know quite well the immensity of having a workforce motivated and ready to do the job. It is most likely that you will find motivated and competent caliber mentioned as an important milestone in the statement […]
Implementation of Cluster-based Learning Plans in a Lighting Equipment Manufacturing company. Background: The organization being referred to is a large manufacturer of electronic products for the lighting industry. Started in the early 1990s, the company has scaled and diversified very quickly, especially in the last decade. With a workforce of about 5000 spread across multiple […]
In 1981 the legendary Muhammad Ali retired from boxing, yet today Ali remain one of the greatest boxers of the last century with a very inspiring and unique career and character. In 1981, the same year, a new shining star rose – Sugar Ray Leonard who won the Unified World Welterweight Championship. Behind these two […]
Are you considering using training as a good tool to drive change, and wondering if it really is worth the time and money? A change process first of all requires management endorsement and continuous communication. In addition, training may be a good tool. Based on 10 years of experience with international companies on changes in […]
Frontline Managers form the Leadership periphery of the organization and are always called upon to lead teams to success. Their designations vary and may include area managers, store managers, site supervisors, line-leaders, departmental heads, etc. Whatever the title or designation may be, Frontline Managers direct almost two-thirds of the workforce responsible for production, sales and […]
Having lived through the era when HR was still personnel, a minor division of the accounts department, and seen the huge changes in technology and attitudes in HR since the 70’s, I find myself struggling with the realities of Talent Management in the Middle East. Let me say that I am huge fan of personal […]
Changing a person is a long process, but it pays off well if you are patient enough, or you are working as a trainer. Today, I was conducting an interview for a new trainer to join the training team, which is a normal part of my job. The young man had a modest experience in […]
In my first training a few years ago, I felt the huge difference between being a trainer and a trainee. Later on, I knew, after delivering number of courses, that each trainee has his/her own perceptions, motivations, needs and expectations of the course subject and even the trainer delivering the course. Usually attendees receive an […]
Hospitality training methods will have to change because there is a growing trend amongst small hotel groups and independent hotels to move away from the pervasive, traditional, mechanical, and emotionless SOP-Customer Satisfaction guest experience. Over the coming years the focus of hotels will be more and more on the energy of the guest experience and […]
