I still remember my first job when I started my career in a small company. The boss thought he owned Apple. He was like a Pharaoh giving orders and treating people as if they were slaves. I was new and eager to learn and gain as much experience as I can so I was obedient […]
Category: LEADERSHIP
Leading the Managers and Managing the Leaders
It’s rare to attend a course about leadership and not find a traditional activity along the lines of “what are the differences between a leader and a manager?” Why does this topic repeatedly appear and so what…? While pursuing my MBA, I had two elective modules to go for so I chose leadership and entrepreneurship. […]
Hospitality Should Be About Love, Kindness, and Compassion
It is a shame to see the hotel industry clinging to an obsolete guest experience concept and being led by cookie-cutter-oriented, shareholder-driven hotel groups. Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. People want to feel loved. Trainers, if the corporate executives […]