With New York Times Best Selling Author Daniel H. Pink’s motivational workshops based upon his book on motivation and engagement – Drive – launched last month in the Middle East by leadership training outfit, we asked him for some insight into why people should sign up. Over a decade ago, I had a life-changing thought: […]
It is a shame to see the hotel industry clinging to an obsolete guest experience concept and being led by cookie-cutter-oriented, shareholder-driven hotel groups. Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. People want to feel loved. Trainers, if the corporate executives […]
